These Terms and Conditions (hereafter referred to as 'Terms') set out the basis on which Flowers Crofton Park ('we', 'our', or 'us') provides online flower delivery services for customers in Crofton Park and the surrounding areas. By placing an order on our website, you ('you', 'your' or 'the customer') agree to be bound by these Terms. Please ensure you read and understand them before proceeding with a purchase. Should you have any questions, please refer to our customer support team for clarification before placing your order.
These Terms apply to all online transactions for flower delivery processed through our website and relate specifically to customers seeking to send floral gifts within Crofton Park and across nearby London postcodes. Where additional terms apply for bespoke services, subscriptions or large-scale events, these will be provided separately and agreed in writing.
These Terms do not affect your statutory rights.
To place an order for online flower delivery in Crofton Park or nearby locations, please follow the steps detailed on our website. The key stages are as follows:
Once submitted, you will receive an order confirmation message summarising your purchase. This confirmation is acknowledgement of your order and not acceptance. Our acceptance (and thus contract formation) occurs once we have reviewed inventory and confirmed delivery capability. Where items are unavailable or delivery is not feasible, we reserve the right to cancel your order and issue a full refund.
Full payment is required at the point of order using one of the secure payment methods indicated at checkout (e.g., debit/credit card, other supported e-commerce payment methods). All prices are inclusive of VAT (where applicable) and delivery charges will be clearly shown prior to checkout completion.
We reserve the right to delay, suspend or cancel delivery should we be unable to process your payment. You agree to provide accurate payment details and warrant that you are authorised to use the payment method selected. If your payment is later declined or reversed, we reserve the right to recover any goods or cancel further services without notice.
Our online shop displays current prices and a description for each flower arrangement and add-on product. We take every effort to ensure information and images are accurate, but flowers are a natural product and can vary in colour, size, and availability. All product images are for illustrative purposes and actual arrangements may differ due to seasonal availability and stock levels. Where substitutions are necessary, we endeavour to use flowers and packaging of equal or greater value and maintain the style and colour palette chosen. You will be informed of any significant substitutions where time permits.
We reserve the right to update or correct information at any time prior to order acceptance.
We organise flower delivery to Crofton Park and surrounding postcodes as detailed on our website. Standard and same-day delivery options may be available depending on order time, product selected and delivery location. Delivery charges are separately stated and added at checkout.
It is your responsibility to ensure that delivery details provided are correct and that someone is available to accept the order during the specified delivery window. We are not liable for failed deliveries resulting from inaccurate or incomplete information or where the recipient is unavailable. In such cases, we may, at our discretion, attempt redelivery, deliver to a neighbour or follow other reasonable procedures as per local practice.
Exact delivery times cannot be guaranteed, but we will take reasonable steps to deliver within your requested period. In the event of delays due to factors beyond our control (weather, traffic, supply shortages, etc.), we will notify you as soon as possible and agree a revised delivery plan.
If the recipient cannot be reached or refuses delivery, we reserve the right to leave the flowers with a neighbour or in a safe location and will notify you accordingly. If neither option is available and redelivery is not possible, the order will be considered fulfilled and no refund will be given. In the unusual event of non-delivery due to our error, we will offer a replacement or full refund as appropriate to resolve the issue promptly.
Should you wish to cancel or amend your order, please contact us as soon as possible. For standard orders, you may cancel or amend up to 24 hours prior to the scheduled delivery date. Cancellations received within 24 hours of delivery, or after dispatch, may not be eligible for refund as fresh flowers are perishable goods and often prepared in advance.
If your order includes bespoke arrangements, custom bouquets, or large event flowers, specific cancellation terms will apply and may include minimum notice periods or forfeiture of deposits.
To cancel or amend an order, you must provide your order details and proof of purchase. Where a refund is due, we will process it using your original payment method within a reasonable period.
Due to the perishable nature of cut flowers and plants, we do not offer standard returns once arrangements have been delivered in good condition. Should your order arrive damaged or not as described, please notify us within 24 hours, providing photographs and your order number. We will investigate and, where appropriate, offer a replacement, alternative arrangement or refund at our discretion.
We will not be liable for any loss, damage or expense arising from failure to deliver as a result of incorrect information provided by you, recipient unavailability, or events beyond our reasonable control. Our liability for any claim (including negligence) is limited strictly to the value of the order placed. This does not include or limit our liability for death or personal injury caused by our negligence, fraud, or any matter which cannot be limited under applicable law.
We will not accept responsibility for any indirect or consequential loss, including (but not limited to) loss of business, profit, contracts or goodwill arising from the provision of our services.
By placing an order, you confirm that:
Your privacy is important to us. We comply with relevant UK data protection laws and handle your personal information as described in our Privacy Policy (available on request or on our website). Your data is used solely for processing your order, arranging delivery, and, if you opt-in, sending further information about our services or promotions. We do not sell or share your data with third parties except as necessary for delivery or legal compliance.
All content, designs, images and text displayed on our website remain the property of Flowers Crofton Park or our licensors. You may not reproduce, publish, modify or distribute any website content or materials without prior written permission.
These Terms are governed by and construed in accordance with the laws of England and Wales. You agree that the English courts will have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms or the use of our flower delivery services in Crofton Park and nearby areas.
If any clause of these Terms is found to be unlawful or unenforceable, it shall not affect the validity and enforceability of the remaining clauses. Our failure to enforce any right or provision in these Terms will not constitute a waiver of such right or provision unless acknowledged and agreed by us in writing.
We reserve the right to update these Terms at any time. Any changes will take effect from the date of publication on our website. By continuing to use our online flower delivery services in Crofton Park and surrounding areas after any update, you accept and agree to be bound by the revised Terms.
For further questions about our Terms, flower delivery options or any aspect of your purchase, please contact our customer service team by the methods stated on our website. We aim to respond to all queries as quickly as practicable and always strive for your complete satisfaction with our Crofton Park online flower delivery service.
Note: These Terms & Conditions apply to all online orders placed for flower delivery throughout Crofton Park and the surrounding areas as listed on our website. Please check regularly for the most up-to-date version of these Terms before completing your purchase.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Crofton Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Crofton Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
