At Flowers Crofton Park, we are committed to delivering happiness with every bouquet. As your trusted local florist serving households and businesses across Crofton Park, we stand by a Fresh Flowers Guarantee. Each order is carefully hand-prepared and checked to ensure maximum freshness and quality. If you experience any issues with your order, rest assured that our customer service team will assist you promptly and professionally.
We take great care in packaging and delivering your flowers. If your bouquet arrives damaged or in poor condition, please notify us on the same day as delivery. To help us resolve the issue quickly, we may ask you for a photo of the damaged flowers upon receipt. Once we’ve confirmed the damage, you can choose between a replacement at the earliest possible date or a full refund for your order. Our aim is always to make things right and ensure your complete satisfaction.
The Fresh Flowers Guarantee means your flowers will remain vibrant and beautiful for a minimum of 5 days from the date of delivery, provided they are cared for according to the care instructions included with every arrangement. If your flowers fade or wilt before this window has passed, and you have followed the care guidelines, please contact us. We will arrange either a partial refund, full refund or replacement—whatever suits your preference.
We understand circumstances can change and sometimes plans need to be altered. If you need to cancel your flower order, reach out as soon as possible. Orders cancelled before being dispatched are eligible for a full refund. Once your order is out for delivery or has been delivered, refunds or replacements are processed in line with our Fresh Flowers Guarantee and Damaged-on-Arrival Policy.
In the unlikely event that your flowers do not meet your expectations within our promised freshness window or arrive in unsatisfactory condition, you can opt for:
Your feedback is critical in helping us maintain and improve our service quality. If you have a complaint about any aspect of our service or product quality, please contact us within 5 days of receiving your flowers. Provide your order details and, where relevant, supporting photos. Our friendly team will review your concern and respond as swiftly as possible—usually within 48 hours. If you are not satisfied with our initial resolution, your case will be escalated for further review by management until a fair outcome is reached.
Flowers Crofton Park is proud to be a trusted local florist, dedicated to brightening every home, office, and event across Crofton Park and the surrounding areas. We greatly value your trust in our flower delivery service and strive to ensure you enjoy fresh, beautiful blooms every time you order. Thank you for making us part of your life's special moments. We look forward to serving you again soon.
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